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| Mr. E M Lunnon | | | 13th October 2007,
Dear Sirs, Re: Hyundai Getz- Reg No. KN57UEE I am writing to express my thanks to the staff at the Hyundai branch in Milton Keynes for all their courteous help and advice on my purchase of the above vehicle. I n particular I would mention Trevor Flight and Darren Creasey. I am most impressed with the car and would have no hesitation in recommending the vehicles, garage and its staff to others. It is such a refreshing change to be treated with such politeness and assistance and I look forward to my future dealings with your company. Yours faithfully E M Lunnon. | | Mr.andMrs Jowett | | | 31st August 2007,
Dear Sir, I am writing to bring to your attention the excellent service we received from one of your sales staff- Tervor Flight. Right from the time we walked into the garage, we were impressed with his pleasant and enthusiastic manner. Though we had a broad idea of what we wanted his help and guidence and willingness to 'go the extra mile' was really apperciated and enabled us to buy the right car for us. His helpful and friendly manner was also demonstrated by the other staff we spoke to. We would therefore certainly not hesitate to recommend the garage to anyone else and will of course be the first garage we think of, when we need to purchase another car. In the meantime, we expect to be making use of your service department for servicing the Santa Fe we purchased and for our two other cars. Yours Sincerely Benjamin Jowett
| | Mr. J. Easton-Groves | | | 16th August 2007,
Dear Mr Turney, I would like to take this opportunity to bring to your attention to, and thank one of your sales executives Trevor Flight for his excellent customer service on purchasing a second hand Hyundai Coupe from your garage. Since moving to the United Kingdom seven years ago I have purchased and owned five vehicles from several different garages, and the customer service provided by Tervor was by far the best to date. On collecting the vehicle I experienced out - Iwas extremely impressed. Furthermore, the service I received from your senior workshop mechanic/ technician -I believe his name is Chris was also excellent. Pleaase pass my gratitude on to Trevor and Chris, and I hope that I will continue to receive this level of customer service from your garage. Yours Sincerely Mr J.Easton-Groves
| | A.R. Chapman | | | 24th June 2006,
Dear Trevor, I just wanted to say how pleased we are with our Hyundai Santa Fe. It's roomy, quiet, and very comfortable and drives like a dream. We went to France two weeks ago and were very impressed with everything about it, especially the fuel economy. We feel it is terrific value for money and would certainly recommend it. From a very satisfied customer. Yours sincerely. A.R. Chapman. P.S. Friends in France were also very impressed with the vehicle
| | Mike Phillips | | | 12th May 2006
Hi Darren, Just a quick note to say a big Thank you for looking after both myself and my wife, the new Terracan is great but this being my second one I would have expected anything else. Having a good sales team is one thing but finding a good aftersales team is exceptional. When there has been a problem with either of our Hyundai's (the wife drives a Matrix) which have never been major it has never been a problem getting the parts or having the work done under the five year warranty.
Once again thank you and see you at the next service.
Regards, Mike Phillips | | Mr R Nield | | | 23rd May 2006,
Dear Steve, I am very pleased that I decided to buy my Coupe V6 from Milton Keynes Hyundai. I received a very professional and friendly service from everyone that I dealt with. The price of the new car and the options were very competitive, the trade-in value of my existing car was realistic and there were no hidden extra's or surprises when it came to closing the deal. I would recommend Milton Keynes Hyundai as the "go to garage" for anyone who is interested in buying a Hyundai
Thanks once again, Mr R Nield
| | Mrs R York | | | 27th May 2006, Hi Steve, Just a quick note to say thank you for making the receipt of my new car today such a pleasurable experience.
The service I received from yourself and Rick during the pre-sales and at today's handover has been excellent. I would particularly like to thank Rick for the time he has taken to ensure that everything was ready for the handover and for the full overview of the controls of my New Getz.
I look forward to my next visit to your dealership and my first car service. It is nice to know some things don't change and that the service you and your team continue to offer your customers is still at the same high level as when I purchased my first Hyundai from your dealership.
Yours sincerely, Mrs R York
| | Mr N Pattendon | | | I am writing with reference to a Hyundai Coupe that I purchased from you on the 19th August, I just wish to express my satisfaction with the service I recieved. Your Salesman Damian Pilla acted professionally and efficiently. Damian is a great asset to your company and I only wish more people worked to such a high standard. Please convey my thanks to Damian and rest assured I will not hesitate to buy my next vehicle from Milton Keynes Hyundai in the future.Yours Sincerely, N Pattenden
| | E Undritz | | | 8th July 2005,
Dear Sir, We have just brought 2 Hyundai Getz at Hyundai, Milton Keynes and have dealt exclusively with Martin Dorland.
You might be aware of the fact that "Excellent Service"is hard to find these days in our country.
Both my wife and I were pleasantly suprised and utterly delighted with the way Mr Dorland has conducted the sale and the service to us as customers, being at all times most helpful, friendly, informative ans willing to 'go the extra mile'.
Would you be so kind and congratulate and thank Mr Dorland on our behalf on a job well done.
As for us, we will certainly recommend your business and we look forward to many years of happy motoring and to you servicing our cars. Best Regards
| | M.Bobbins | | | 14th March 2005,
Dear Chris,
I just wanted to say a big "thank you" for all the work you put in (behind the scenes as well) regarding the problem with my car alarm. I think there are a number of factors that I would like to give you some feedback on:
*Your approach to me and the problem was, to say the least, constructive, productive and objective.
*You went (in my opinion) far beyond the role of Workshop Manager - you were determined and tenacious on my behalf and used your considerable interpersonal skills to deal with your internal departments - to resolve the issue.
*You demonstrated that customer service skills are not about the 'script' they are about problem solving and creativity; I have to say you projected better customer service skills than those within Hyundai's own Customer Service Team (that I experienced).
*You made it your responsibility to keep me informed every step of the way and on more than one occasion, was flexible with your own schedule of work to accommodate my strange working hours!
*You dealt speedily and efficiently with the organization of the scorpion represenative/engineer and even ensured that Darren was able to explain the new alarm system to me in a comprehensive manner.
*You managed to keep your sense of humor when, probably, you were under pressure from all other angles of your "proper" job and still took time to treat me with consideration and empathy. Thank you Chris - a job well done and I feel, done to a standard that is much lacking in many other organizations. I hope the Hyundai Team Appreciate you as much as I do! My very best and kindest regards.
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